Leading performance programme
Revitalise - reailign - retain key people

Fujitsu Case Story - Innovation in Learning
Read the whole case story that led to the EFMD nomination. You will learn how highly focused 1 day interventions can create immediate impact in managers' performance, the effect of a management development initiative for 2.200 managers throughout Europe, how multinational development initiatives can be implemented to address directly both global and local issues, and, finally, how 100% tailored learning solutions were used.
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The Fujitsu Management Academy - Global approach with local flexibility
"Many of our managers are technical experts by nature and in some cases will require people management training to ensure they are effective in these key roles," says Ian Williams, Head of Organisation and People Development at Fujitsu Services. This was the background for the management programme for 2.200 managers based in 13 different countries, delivered in 11 different languages. Read about the programme from both the client and perticipant's perspective.
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Mannaz nominated for prestigious award

June 2007, Mannaz was honoured in Brussels by the global organisation, EFMD, when they handed out their prestigious award for innovative learning in management education. Mannaz participated with one of the most ambitious leadership development programmes across Europe carried out for the IT services organization, Fujitsu Services.
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Roger J. Leek, Executive Vice President, Human Resource Management, Fujitsu Services:

"At Fujitsu Services, we wanted to revitalise, realign and retain our top 200 key influencers following a major rebranding and restructuring in our organisation. We needed to equip them with sharper people skills and new approaches to customer orientation.

We partnered with Mannaz to design and deliver a short and focussed "leadership booster" which would give an immediate impact to our business. Mannaz was chosen for their ability to deliver high quality solutions to very short deadlines and for their creative and experiential approach. Mannaz are pleasantly informal but very professional in their way of dealing with customers. They are responsive to our changing needs and always willing to adapt their solution to match our context. We have worked with Mannaz for more than 3 years and have been very satisfied with both the long management development programmes and the short boosters that they have delivered to us."

March 2003

Content
The Leading Performance programme is highly intensive focusing on two key issues - customer orientation and people development. The customer orientation part includes both external and internal best practices from a tactical resolution level through to consultative, value driven approaches to customer relationship development.

The participants' people development focus will be sharpened based on 360 degree feedback from their teams. Concrete action planning and peer contracting will support them in their role as business activists and catalysts for change.

Learning methods
The learning vehicles used in the 3.5 day highly intensive programme were selected to match the seniority of the target group. They have a strong emphasis on both facilitating knowledge sharing and networking for business synergies. This is balanced with individual and peer coaching on current real-life challenges to achieve immediate implementation of the learning.

Faculty
9 senior leadership coaches who have all worked extensively with international executives and have a Business psychology background.

A business school professor; a well-known expert on customer orientation and renowned for his interactive teaching style.

Fujitsu Services Senior Management sponsorship
The programme is sponsored by and was co-developed with the Fujitsu Services Executive management team. Their continued involvement as workshop facilitators in the programme has been key to its success in business impact.

Participants' ratings

	Expectations fulfilled	Personal benefits	Exchange of experience	Applicability to current job
Leading Performance 1	4,1	4,4	4,6	4,3
Leading Performance 2	4,0	4,3	4,3	4,3
Leading Performance 3	4,4	4,6	4,7	4,4
Leading Performance 4	4,6	4,6	4,6	4,7
Leading Performance 5	4,5	4,6	4,9	4,6
Leading Performance 6	4,5	4,5	4,4	4,4
Leading Performance 7	4,6	4,6	4,6	4,6
Leading Performance 8	4,7	4,7	4,8	4,5

Scale: 1-5 (highest)


Participant testimonial

Account Manager, Central Government Sector, Fujitsu Services: "I felt Leading Performance was one of the most stimulating sessions I have ever attended and such input is ALWAYS worthwhile. As a company we are our people (and the personal relationships we build internally and externally). If we can unlock creativity, stimulate fresh approaches, engender better understanding of ourselves, our company and how we can work together then this can only be a positive benefit." April 2003

Follow-up session

	Expectations fulfilled	Personal benefits	Exchange of experience	Applicability to current job
Follow-up 1	4,1	4,4	4,6	4,3
Follow-up 2	4,0	4,3	4,3	4,3
Follow-up 3	4,4	4,6	4,7	4,4
Follow-up 4	4,6	4,6	4,6	4,7

For further information please contact Mannaz
Please contact us if you have any questions concerning this or other related areas:
Ms. Inger Buus, Director, London
Mr. Jørgen Thorsell, Executive Vice President, Copenhagen
Ms. Elaine den Ouden, Project Coordinator, London

Contact Mannaz
Please contact us if you have any questions concerning this or other related areas:
Ms. Helle Stevenius, Project Coordinator